Refund policy

At Green Aquascape, we want you to be completely satisfied with your purchase. Please review our return and refund guidelines below:

1. General Returns (Non-Live Products)

• You may return unused and unopened items (such as accessories, equipment, and decor) within 7 days of delivery.

• Items must be in their original packaging and in resalable condition.

• Return shipping costs are the responsibility of the customer, unless the product is defective or damaged on arrival.

• Refunds will be processed to your original payment method within 7–14 business days after inspection.

2. Aquarium Jars & Glass Products

• All jars and tanks are carefully inspected before shipping.

• If your jar or glass product arrives damaged or broken, please notify us within 24 hours with photos of the product and packaging. We will arrange a replacement or refund.

• Due to the fragile nature of glass, we cannot accept returns once the product has been used.

3. Live Fish & Aquatic Plants

• Live fish and plants are non-returnable once delivered.

• We guarantee live arrival when you receive your shipment. If your fish or plants arrive dead, you must contact us within 12 hours of delivery with clear photos. We will offer a replacement or store credit.

• Please ensure someone is available to receive live shipments on the scheduled delivery date.

4. Order Cancellations

• Orders may be cancelled within 12 hours of purchase for a full refund, provided they have not yet shipped.

• Once shipped, the order cannot be cancelled.

5. Exceptions

• Items marked as Final Sale are non-returnable and non-refundable.

• Customized jars or aquascape designs cannot be returned.

6. Contact Us

For all return and refund requests, please email us at info@green-aquascape.com with your order number, description, and photos (if applicable).